Quality has formed part of Elecnor’s culture since its very beginnings, with a clear focus on customer service which sets it apart from the rest of the field. In general terms, the strategy of the Elecnor Group in terms of Quality Management is governed by the following principles of conduct:
- The starting-point is always an understanding of the customers’ real expectations when it comes to designing and supplying products and services.
- Development of the mentality of continuous improvement at all levels of the organisation, excluding conformism, lack of rigour and other attitudes which represent a barrier to this principle.
- Involvement of each member of staff in the Quality challenge, so that they all take on a sincere personal commitment to customer service.